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Privacy Policy

Chaarge-Up Privacy Policy

Chaarge-Up LTD are committed to protecting your privacy and complying with applicable data protection laws. This Privacy Policy outlines how Chaarge-Up collects, uses, discloses, and safeguards information about you in connection with our Chaarge-Up Services, websites, and other interactions with you. We also describe the choices you have about your information.

 

Effective date: Nov 11th, 2023.

1. Our Services

Chaarge-Up Services

Chaarge-Up is a Social Media Account Management company that provides personal account management services that very based on the type of subscription that you sign up for. Our services include content creation, analytics, scheduling and advertising.

Social Networks

Any collection, use, and management of personal information by the social networks, including Facebook, Instagram, Twitter, LinkedIn, and TikTok (collectively, the “Social Networks”) are governed by their respective privacy policies and terms. When using Social Networks, you are required to comply with their privacy policies and terms. We recommend you carefully review their privacy policies and terms, as Chaarge-Up is not responsible for the Social Networks.

Your Privacy Obligations

We rely on you to comply with applicable privacy laws when collecting, using, or disclosing information about individuals through the Services, including obtaining any necessary consents and providing any necessary notices. If we receive any questions or complaints regarding your use of the Services, we will direct the request to you for further assistance.

Business Purposes

Our Services are not intended for use by children and should only be accessed by individuals who are at least 18 years old and are using the Services for business purposes.

2. What information do we collect?

We collect information about you as reasonably necessary for the following activities:

Using our Services

We may collect the following information when you use our Services:

Account information:

  • Your contact and profile information including your name, email address, organization name, and address; your preferences such as language, time zone, and the types of communications you would like to receive from us; and image (if you choose to provide this). We may also obtain this information if you choose to use a social login service, such as Facebook Login, to create or access your account.

  • Billing and other payment information (if you sign up for a paid service or purchase a Third-Party Service), including payment method details, such as credit card number.

  • The Services you have acquired from us, including the type of plan, number of team members, and transaction information related to the Services.

 

Content:

  • Your social profile information for Social Networks you choose to connect to the Services. For example, your Facebook profile information may include your Facebook username and profile image.

  • A specific location such as an address, a city, or a place (for example, a restaurant) if you choose to share this information.

  • Your messages, posts, comments, images, advertising, and other material you curate on and upload to the Services; and information that is collected from the Social Networks that you choose to connect to and which is displayed on our Services.

  • Social media content and other user generated content (for example, posts, comments, pages, profiles, likes, feeds)

  • Messaging content that individuals choose to share (for example, social media messages, in-app messages)

  • Social media and messaging metadata (for example, number of social media followers, number of posts, number of tweets)

  • Content that you may send and receive through Social Networks and other messaging services, such as SMS, may contain personal information of third parties. This may include information such as: names, photos, age, gender, geographic location, opinions, preferences, and phone numbers that are provided or posted by social media users.

 

Logs, usage, and support data:

  • Log data, which may include your IP address, the address of the web page you visited before using the Services, your browser type and settings, your device information (such as make, model, and OS), the date and time when you used the Services, information about your browser configuration, language preferences, unique identifiers.

  • Usage data and analytics, which may include the frequency of login, and the different types of activity undertaken by users such as frequently accessed areas of the Services.

  • General Location information, such as IP address and the region in which you are located when you are logging in and using the Services, in accordance with the settings on your device.

  • Customer support questions, issues, and general feedback that you choose to provide.

 

Surveys, events, marketing and other activities

Surveys, contests, events (such as webinars and in-person events) for those we host or are affiliated with:

  • Contact information, such as your name, email address, telephone number, organization name and address.

  • Participation, attendance, feedback and opinions.

  • General information about your organization that you choose to provide, such as annual company revenue, number of employees, and industry. We may also use service providers to obtain additional business-related information about your organization such as the legal name, size, and publicly available revenue, to assist us in offering services that are appropriate to your organization’s needs.

 

Other interactions:

  • Social media: Your messages, posts and other interactions with our brand and social media accounts.

  • Email interactions and analytics: Information on how you engage with our emails such as email open and click rates, whether a link is clicked, which web pages are visited after opening the email, the type of browser and email clients you use, and general location (i.e. country and region) information.

  • Teleconference, video conference, and other meetings: Your preferences, feedback, opinions and business needs; and recordings of these sessions if you agree.

  • Accessing resources (e.g. videos, whitepapers or case studies) on our website: Your name and contact information, and engagement analytics such as the type and frequency of resources accessed, viewed and downloaded.

 

Applying for employment

If you apply for employment we could collect information you choose to provide to us when applying for employment, which may include contact information, education and employment history, credentials, and LinkedIn profile information.

 

Browsing our websites

When you browse our websites, we collect information about you as described below, some of which is collected automatically:

  • When you use automated chat functionality (chatbots) to make an inquiry, provide feedback, or make another request, we may collect information about you such as your name and email address, your specific feedback or request, and information related to your use of our Services.

  • Chaarge-Up and our authorized service providers use cookies and other similar tracking technologies on our websites and Services including web beacons, pixels, and software tokens.

  • Website usage data including engagement rate, the address of the previous web page that directed you to our website, browser type, session experience and replay, and mouse movements.

 

3. How do we use your information?

We use your information for the purposes described below:

Providing and securing our Services

  • We need to identify and authenticate our users to ensure, for example, that only those authorized users are able to use the Services for their organization, and to make changes to their accounts.

  • We use information that you provide when signing up to set up your account, process payments, contact you regarding the Services, and manage your account.

  • We use your contact information and information related to your request to respond to your inquiries, manage our contract with you, respond to your questions and requests, and send you updates and information about the Services.

  • We use logging and other data such as general location information—for example, the IP address of your browser or device, to help us manage the performance, security and compliance of the Services.

  • Where you have chosen to share your specific location information, we use this information to provide location based features, such as enabling you to share your location on your posts for Social Networks that support this functionality, and to use any functionality that relies on location information.

  • We analyze your information, including usage information, social media metadata, your feedback, support queries, and survey responses to identify issues and help us understand how you use the Services so that we can make improvements to our Services and to provide aggregated user analytics, insights and measurement reports.

  • We use Content, information that you send and receive through Social Networks, and other information from these Social Networks (such as your messages, posts, comments, images, advertising, and other material you curate on and upload to the Services) in order to provide the Services.

 

Communicating with you

We use your contact information where appropriate to send you information about our Services, events, marketing communications.

We use email statistics, such as open rates, to assess the effectiveness of, and to make improvements to our communications. We also use engagement analytics to better understand your needs so that we can provide the information and services that would be more suitable for you.

Improving our websites and applications

We use information about you to help us understand usage patterns and other activities on our websites and applications so that we can diagnose problems and make improvements, including enhancing usability and security. We also use website personalization software to help us present information on our websites that may be more relevant to you, such as displaying resources applicable to your industry or organization size.

If you choose to provide information about you, your usage of social media services and other feedback during telephone calls and other interactions to our customer support and sales teams, we may use, monitor, and record this information for training purposes, to make improvements to our internal sales and marketing processes, and to improve our Services.

4. What are your rights regarding the information about you?

Services information

When using our Services, you may access, update, or correct most of your Account information by logging in to your account to edit your profile or organization record.

If you have requests that cannot be carried out by logging in to your account, such as accessing additional information or deleting information about you, please email us on info@chaarge-up.com  

Please note that we may need to retain certain information about you for as long as you maintain an account for our Services, to provide you with our Services, for record keeping purposes, for payment processing, to comply with our legal and regulatory obligations, to resolve disputes, or other agreement in place between you (or your organization) and Chaarge-Up (collectively, the “Terms of Service”).

Requests to access, correct, update, or delete your information can be made in writing to our team and will be handled within thirty (30) days unless they are unusually extensive or complex, in which case we will advise you of the expected timeline for handling your request.

If you have authorized us to access your Social Network account to provide the Services, you may revoke this access at any time by following the instructions 

For example, if you have authorized us to access your information via the YouTube API services, in addition to our normal procedure for deleting stored data, you may revoke our access to your data via the Google security settings page.

You can contact our Support team for other general requests about your account via email at info@chaarge-up.com.

Marketing emails, advertising and website browsing

For marketing communications, you may opt out of marketing communications sent by Chaarge-Up.

This can be done by clicking on the unsubscribe link in the marketing email you receive.

Please note that if you are a Chaarge-Up user, unsubscribing from marketing communications will not affect product-generated emails sent in connection with your use of our Services.

 

5. Who has access to your information?

Chaarge-Up does not rent or sell your information. We restrict access to your information to authorized employees and we do not share your information with third parties except in the circumstances explained below.

Employees and Authorized Contractors

Our employees and authorized contractors may need to access information about you when they require this information to perform their job. For example, a customer support representative would need access to your account to validate your identity and respond to your question or request; our email communications team would need access to your contact information to ensure this information is sent correctly and any unsubscribe requests are properly managed; and our security staff would need to review information to investigate attempted denial of service attacks, fraudulent account activity, or other attempts to compromise the Services.

All our employees and contractors are required to agree to maintain the confidentiality and protect the privacy of your information.

Service Providers, Authorized Resellers, and Partners

We will share limited information about you to authorized service providers we use for marketing services, communicating with you, managing our customer database, the provision of professional services, and providing and managing the Services (including hosting data centres, securing our Services, and payment processing).

Where you have purchased a service from an authorized reseller or partner, we may provide information about you to (and may receive information about you from) the reseller or partner as necessary to support your use of the service you purchased.

When sharing your information with any of the above service providers, resellers and partners, we ensure they agree to obligations consistent with this Privacy Policy and any other appropriate confidentiality and security measures, and only use your information to carry out the Services and your requests.

We may also participate in and run marketing events (e.g. conferences, webinars, and provide resources) with sponsors and other organizations. Where the sponsors or other organizations wish to collect your information for their marketing purposes, while we may facilitate this (e.g. information may be collected on the same registration form), they will be doing so independently under their own policies. We will advise you and provide you an opportunity for you to share your information with the sponsors or other organizations for such purposes, either upon registration or during the event.

Social Networks and Third-Party Services

Where you are using our Services and have chosen to connect your Social Networks to the Services, or if you authorize a Third-Party Service to access your account, you are agreeing to provide information about you to the Social Networks and the Third-Party Services under their respective terms and privacy policies. For example, if you choose to connect your YouTube account to the Services, this connection uses YouTube’s API services, and the Google Privacy Policy.

We also utilise the Management software, Monday and the Social Media Management software Metricool to facilitate the services we offer. By agreeing to this Privacy Policy you are also agreeing that your data can be shared with both of those providers and agree to their Privacy Policies.

Successor and Affiliated Entities

We may disclose your information as part of a corporate transaction such as a merger or sale of assets. If we do, we will inform such entities of the requirement to handle your information in accordance with this Privacy Policy, or inform you that you are covered by a new privacy policy.

Law Enforcement, Government Agencies, and Professional Advisors

We may need to disclose information about you where we believe that it is reasonably necessary to comply with a law or regulation, or if we are otherwise legally required to do so, such as in response to a court order or legal process, or to establish, protect, or exercise our legal rights or to defend against legal claims or demands. For governmental data access requests concerning you or your organization, we would first attempt to redirect the request to you and/or we would first attempt to notify you unless we are legally prohibited from doing so.

In addition, we may disclose information about you if we believe it is necessary to investigate, prevent, or take action: (a) against illegal activities, fraud, situations involving potential threats to our rights or property (or to the rights or property of those who use our Services), or to protect the personal safety of any person; or (b) regarding situations that involve the security of our Services, abuse of the Services infrastructure, or the Internet in general (such as voluminous spamming, or denial of service attacks).

We also use professional advisors, including lawyers and accountants, and may be required to disclose information about you when engaging them for their services and as necessary for audits, financial and other regulatory reviews.

6. How do we safeguard your information?

Chaarge-Up maintains industry standard security safeguards to protect your information. This includes ensuring our employees receive appropriate security and privacy training and guidance so they are aware of the measures they need to implement to protect your information.

Access controls are in place to limit access to your information to those who need it to perform their jobs. For example, information about you may be provided to our customer support specialists to help you with your requests. Individuals who are permitted to handle your information must adhere to confidentiality obligations.

We encrypt data in transit and at rest, where appropriate, to ensure that your information is kept private. We undertake service provider security and privacy reviews to ensure that service providers follow our stringent requirements to safeguard your information, and we also enter into data protection agreements with our service providers. All payment information is fully encrypted and handled only by PCI certified organizations.

 

7. How long do we retain your information?

In general, we do not permanently store Content from Social Networks. Rather, when you login to the Services, we retrieve data from Social Networks in real time so that it is displayed in the platform for viewing during your session. We store other Content that you produce (such as draft Content for publication on Social Networks) so that you can easily access this material on the Services.

We will keep any necessary account data on record for as long as you’re using our services as outlined in the Terms and conditions. If you decide to leave, we will keep any information for a period up to 180 days.

Please see our partners policies for guidance on data stored by them; Monday.com and Metricool.com

8. GDPR and UK data protection laws

Depending on the situation and the type of data involved, Chaarge-Up may act as a data controller or a data processor.

Chaarge-Up as a data controller

Chaarge-Up may act as a data controller when we are:

  • Collecting information from you to set up and administer your Chaarge-Up account (for example, Account information such as your name and email address);

  • Monitoring usage information on our website;

  • Managing your contact and other related information to send marketing, Services, and other communications to you;

  • Responding to a support or general inquiry; and

  • Recruiting individuals for job opportunities.

 

Legal bases for processing when Chaarge-Up is a data controller

The legal bases for processing information about you include:

  • Your consent (for example, when you have provided your information to sign up for an account or for a webinar; or you have provided your employment history when applying for a job). Where we rely on your consent to process personal data, you have the right to withdraw your consent at any time.

  • It is necessary to perform a contract (for example, we may need your information to fulfill our obligations of providing Services to you under the terms relevant to the Services you have acquired).

  • Legitimate interest (for example, to provide, maintain and improve the Services for you, to maintain the security of the Services, and to attract new customers to maintain demand for the Services.

  • In some cases, we may have a legal obligation to process your personal data to comply with relevant laws (for example, processing payroll and tax information to comply with relevant employment and tax legislation); or processing is necessary to protect your vital interests or those of another person (for example, obtaining health-related information during a medical emergency).

 

Your rights when Chaarge-Up is a data controller

 

You may have the following rights:

  • Right to object to processing: you may request that Chaarge-Up stops processing information about you (for example, to stop sending you marketing communications).

  • Right to restrict processing: you may request that we restrict processing information about you (for example, where you believe that this information is inaccurate).

  • Right to data portability: you may request that we provide you with information Chaarge-Up has about you in a structured, machine-readable, and commonly used format, and you may request that we transfer this information to another data controller.

 

Chaarge-Up as a data processor

Where you are using our Services and making decisions about the personal data that is being processed in the Services (including selecting the Social Network accounts you wish to connect to the Services, or uploading and using Content), you are acting as a data controller and Chaarge-Up is acting as a data processor.

There are certain obligations under the GDPR that you have as a data controller, including being responsible for managing Content on the Services. As a data processor, Chaarge-Up will only access and process Content to provide you with the Services in accordance with your instructions (which you provide through the Services), the Terms of Service, the Social Networks’ terms, and applicable laws. As part of delivering the Services, we may process Content to further improve the Services, such as enhancing usability and developing new features.

If you, as a data controller, require Chaarge-Up to agree to data protection requirements under Article 28, GDPR, or under UK data protection laws, Chaarge-Up makes available a data processing addendum.

If you are using the Services as an authorized user of a Chaarge-Up customer (whether that customer is your employer, another organization, or an individual), that customer determines its own policies (if any) regarding storage, access, modification, deletion, sharing, and retention of personal data and Content, which may apply to your use of the Services. Please check with that customer about the policies and settings it has in place.

9. Changes to this Privacy Policy

We may make changes to this privacy policy at any time to reflect updates to our Services, applicable laws, and other factors. We will include a prominent notice on this website and/or our Services if we make any material changes, but we encourage you to stay informed by reviewing this policy periodically.

10. How to contact us

If you have any questions, concerns or feedback, please contact us at info@chaarge-up.com

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